Product managers can greatly benefit from holding regular one-on-one sessions with their team members. What makes these meetings so valuable? While they do provide an opportunity to discuss ongoing tasks and progress, they also allow for a more personal and open dialogue about development, future goals, challenges, and personal growth.
It's worth noting that not all teams have regular 1:1 sessions. In many cases, these meetings simply are skipped, especially in remote teams.
Effective 1:1 sessions differ from performance reviews or interrogations. Often, project managers fall into the trap of using these meetings as a way to scrutinize tasks or ask difficult questions, which can leave employees feeling anxious. The key difference in a coaching-driven one-on-one is that the focus is on the person as a whole.
To build trust, it's crucial to make the space comfortable enough for the team member to open up. The goal is to encourage them to share their thoughts and concerns honestly, without defaulting to quick answers like "everything's ok." It takes time and patience to build that trust, and it’s natural for some employees to resist or hold back at first. It’s of great importance for the PM to keep being thoughtful, empathetic, and supportive during all these discussions.
These one-on-one meetings are also an ideal opportunity for feedback. We’ll dive deeper into the specifics of giving feedback later. Yet specific attention goes to the fact that the feedback is a constructive and future-focused conversation. It aims for growth and development rather than simply identifying past mistakes.